- 1. What is THANN Dollar?
- 2. Can I pick up the items in THANN shops?
- 3. Do you send products to other locations than Hong Kong and Macau? I can pay extra delivery fee for that.
- 4. I am THANN VIP, can I use my VIP discount on online shop?
- 5. Can I transfer my THANN Dollar online to my THANN VIP membership?
- 6. Can I be both online member and THANN VIP member (physical store)?
- 7. What delivery company you use? Can I pick up at SF Service Centre?
- 8. I chose EF Locker but it has been many days I still haven’t received any news about the pick-up, is it because the locker I picked had been always full?
- 9. I cannot find my answers in the above question, any customer service?
Earn THANN Dollar in every transaction through online shop only. Net purchase of HK$20 = $1 THANN Dollar. When your account has any THANN Dollar, you can choose to have instant cash discount on products when you check out (not applicable to delivery charge).
No, we only deliver products to Hong Kong and Macau.
We offer special discount on online shop from time to time and THANN VIP discount is only applicable to physical stores in Hong Kong only.
No, the online membership and THANN VIP membership (physical store) are 2 different systems and cannot be combined.
Yes you can, but all the privileges are separated and cannot be used in conjunction.
We use SF Express to deliver the products, you can input the shipping address as SF Service Centre.
Please contact us at firstname.lastname@example.org, we will provide the SF tracking number for you to contact SF Express directly.
Please send your enquiries to email@example.com for further assistance.