Shipping & Refund Policy
Ordering, Payment & Return Policy
- THANN Online Store accepts PayPal only. It is not applicable to THANN Gift Voucher or THANN Coupon.
- Items sold are non-refundable.
- PO Box address is not accepted.
- Purchased goods will be delivered by local couriers within Hong Kong and Macau only (delivery service does not include outlying islands in Hong Kong).
- Purchased goods will be sent out within 7 business days (Monday to Friday 9am-6pm, Saturday 9am-1pm ) upon order payment confirmation, signature of recipient is required. No delivery service on Sunday and Public Holiday.
- If customer chose to pick up the goods at EF locker and was not notified by SF Express about the pick up due to the high demand of EF Locker, please email us at firstname.lastname@example.org to obtain the tracking number in order to contact SF Express directly for delivery arrangement.
- Delivery will be suspended if the black rain signal / typhoon signal No.8 or above is hoisted.
- Purchased goods are required to be signed upon delivery. If the delivery is returned due to the lack of signature, a fee of HK$50 will be charged for next delivery requested.
- THANN will not verify the recipient’s identity and will not bear any responsibility for this.
- If customers received products that is not in its original condition, is damaged, or is missing parts, he/she can notify us through email within 7days through email (email@example.com) , our customers service representative will audit your order details. If proven to be our mistakes, we will arrange to change products ordered within any charges, any additional delivery charges or cost will be paid by us.(Does not include any damages cause during delivery)
- If customers do not apply for stock exchanges or returns within 7 days, it means the transaction deal is closed, THANN Online Store will not have any legal responsibilities and will not arrange any stock changes or returns afterwards.
- All purchases from THANN Online Store cannot be returned or changed at any THANN retail stores or counters.
- We will not accept change or return of any unpacked products or used products. Please use the original packing for change or return, do not use any stickers or draw on the packing.
- If any of the above terms that contradicted with the situation, customers still cannot get exchange services.
- WLS Limited reserves the right to amend terms & conditions and of final decision on all matters of disputes.
- For any enquiry of online order, please email to firstname.lastname@example.org / whatsapp +852 5614 8146